Privacy Policy

Last Updated: 03 January 2022

Thank you for choosing the TrackTrace.Delivery website, mobile application and other software (referred to as “Website”) from TrackTrace.Delivery (all references to “we”, “us” are assumed TrackTrace.Delivery). We are serious about your privacy and want you to know about our Privacy Policy to protect your personal information. The privacy policy also applies to our services and products on mobile devices, on mobile applications or websites optimized for mobile devices.

Privacy Policy explains:

  • The way we collect, use and disclose your personal information (under certain conditions).
  • The steps we have taken to protect your personal information.
  • Options regarding the collection, usage, and disclosure of your personal information.
  • This Privacy Policy applies only to this website and does not necessarily apply to the personal information we receive from you offline.

By visiting our Website or Install Shopify App, you accept the rules described in all sections of the Privacy Policy.

Information gathering

We collect, process and use your information when you:

  • Register for services or sign in to your existing account;
  • Visit our website;
  • Access our services via our applications;
  • Connect to our services using third-party accounts such as e-mail, social networks or payment accounts;
  • Contact us for support;
  • Participate in our shopping programs.

Moreover, we and our service providers automatically collect certain information about you via:

  • Interaction with our services;
  • Cookies and other tracking technologies;
  • Location technologies;
  • Monitoring and analysis of trends, uses and activities.

The information you provide may include personal information. “Personal Information” means information that can be used to identify you (individually or in combination). The personal information you can provide us includes:

  • Your name;
  • E-mail address;
  • How you connect to our Services, such as your IP address, unique device identifiers, device or session identifiers, as well as information about the network and connected equipment (for example, a computer or mobile device);
  • Your location;
  • Your actions on the site.

Usage of the information we collect

Internal use:

  • We receive and store certain information about you when using our Website. Our aim is to enable the Website to work properly, allow us to provide our services, evaluate the Website usage for marketing purposes, both personalize and improve your interaction with us.
  • Here are some examples: we may collect technical information, such as your IP address, the address of the referring website or application, the type of web browser or mobile device you use, your operating system, Internet provider, and the way in which you attend the Website.

Communication with you:

  • We will use your personal information to communicate with you on our Website. You can also send your e-mail address to request notification. You can unsubscribe or refuse from future emails at any time.

Information exchange

We do not sell, rent, rent, exchange, license or otherwise disclose your personal information to anyone except in the following specific situations:

  • Rights protection and other legal purposes. We may be required to disclose the information if it is summoned to court, delivered by court order or at the request of law enforcement officers conducting investigations, or if we are obliged to otherwise disclose such information by law. We will also disclose personal information when it is necessary to protect our legal rights or ensure compliance with our Terms of Use and other agreements. TrackTrace.Delivery may provide your personal information in response to a search warrant, a subpoena or other legally valid request or disposal, or in accordance with other requirements of applicable law.
  • Merger and/or sale of assets. We do not usually sell or rent personal information to other companies in the course of our business. However, it is possible that we may acquire, merge or be acquired by another company or that we may dispose of some or all of our assets. In this case, your personal information may be transferred to another company in accordance with the Privacy Policy.
  • Non-personally identifiable information: we may transfer information that does not identify you or any user, such as the number of visitors who visit a specific page every day, to third parties, such as advertising partners.

Your choice

You can always refuse to provide information, even if it may be necessary to use our services or to use certain functions or functions on the Website.

You are able to:

  • Correct or update your personal information;
  • Stop receiving mails to your email address;
  • Stop receiving SMS messages to your phones;
  • Stop receiving push messages to your phones or browsers;
  • Block cookies on your computer or mobile device to stop using the functionality of the Website.

Security and Data Storage

The Website includes physical, electronic, and administrative procedures to protect the confidentiality of your personal information, such as:

  • Protection of all the financial transactions made via this Website using SSL encryption.
  • Providing access to your personal information only to those employees providing a particular service.
  • Work only with third-party service providers who, according to our reckoning, adequately protect all computer equipment.

Despite the fact our business is designed to protect your personal information, remember there is no 100% security either online or offline. Both username and password are required to log in to a TrackTrace.Delivery account. You must keep your username and password confidential, never disclosing them to third parties. The information on your mailing lists is very important, account passwords are encrypted, which means that we cannot see your passwords. We also can not send forgotten passwords. We can only reset them.

Visitors from the European Union

This section of the Privacy Policy applies only if you use our Website or services covered by this Privacy Policy from a country being a member of the European Union, complementing the information contained in this Privacy Policy.

Subjecting to the limitations of current legislation, you have the right to object or request a limitation on the processing of your personal information, as well as to request access, portability, correction and deletion of your personal information. If your usage of your information is based on consent, you can withdraw this consent at any time without affecting the legality of consent-based processing before revoking it.

Inquiries should be sent by contacting us via the contact form.

Third-party data

TrackTrace.Delivery contains hyperlinks to the websites of logistics providers, merchants, as well as to other websites or websites that we do not control and are operated by third parties (“Third Party Websites”). Our Privacy Policy does not apply to these Third Party Websites, and we make no representations about the policies or business practices of any such Third Party Websites.

Children's privacy

We respect children privacy. We do not knowingly or intentionally collect personal information from children under the age of 18. By using our Website, you represent and warrant you are already 18 years old or you are using the Website under the supervision of parents or guardians.

If you are under the age of 18, please do not provide us with any personal information and rely on the assistance of a parent or guardian when using the Website.

Cookie Policy

Cookies are small pieces of information that your internet browser stores as text files on your computer’s hard drive.

TrackTrace.Delivery uses cookies and similar technologies to analyze trends, administer the website, track user movements around the website and collect demographic information in our user base as a whole. We use cookies for many purposes, including, but not limited to, authenticating, tracking user preferences, or visiting web pages while using our Services.

The website uses cookies to:

  • Accelerate site navigation;
  • Tracking the website usage;
  • User recognition and user access privileges and preferences;
  • Research and diagnostics to improve our content, products and services.

Most browsers are initially set to accept cookies. You can control the use of cookies at the browser level. If you decide to disable cookies, this may limit your use of certain functions or features on the Website.

Changes to this Privacy Policy

In order to keep you informed of what information we collect, use and disclose, we will post any changes or updates to this Privacy Policy on this Website and recommend that you review this Privacy Policy from time to time. If any changes to this Privacy Policy are made, we will notify you by changing the date at the top of this Privacy Policy.

Contact us

If you have any questions regarding the Privacy Policy, please feel free to contact us via the contact form.